Our Guarantee

As the founders of Dear Brave Girl, we want you to have an
enjoyable experience with the letters and subscription.   

If you are not happy with the letters, please see the below
refund policies.

Monthly Subscription

You may cancel your membership at
any time.  Cancellations must be made
prior to the next mailing date which is the first day of each month.  

 

6 month and Annual Pre-paid
Memberships:  

You may cancel your subscription
up to 90 days after the start date.  Your
refund will equal the amount paid for the letter subscription, minus the number
of months already serviced at the regular monthly subscription price shown at
the time of purchase.

After 90 days from the subscription start date, prepaid
subscriptions are no longer eligible for a refund. Any remaining letters
included in the subscription will continue to be mailed to the address on file.

Address Responsibility

We are not responsible for an
incorrect or undeliverable address provided to us. Please review your address
carefully at checkout.

If an order is returned to us or is not delivered due to an
incorrect or incomplete address, we’re happy to offer a Reship Service. The
reship fee covers the postage to re-mail the letter. 

Mailing address changes can be made on the customer portal,
or you can email us at Hello@dearbravegirl.com   Address changes may be submitted up to one
week prior to a scheduled mailing date in order to apply to that mailing.

Missing Mail Reporting Policy

If your letter does not arrive,
please contact us before the 1st of the following month at Hello@dearbravegirl.com

 

Returns and Refunds

We do not accept returns.